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to success!
In today’s business, the supervisor or team leader is the main link between the organization’s goals and
the people who are responsible for the daily activities that make those goals a reality. Because of the
necessary and integral role that this position plays, it is obvious that good supervisors and team leaders
are keys to the success of any organization.
Many decisions required within this role every day affect profits, productivity, service levels, as well as
attitudes and morale. With a role and function of this magnitude, it would seem logical that the process
of becoming a supervisor and team leader would require years and years of training. However, most
supervisors and team leaders have had little or not training in the required skills. Almost universally,
today’s supervisory force is made up of men and women who have been promoted from being a super-
worker to being a supervisor or team leader.
A PROCESS FOR RESULTS
The Supervisory Development Process makes supervisor and team leadership development not only
possible, but eminently profitable.
Each supervisor and team leader reflects the proficiency of a specialized knowledge. The powerful
forces of knowledge and supervisory development, assure the achievement of organizational goals
through its people.
Essential Element No. 1:
Attitude Development
Attitude is the basis of all individual behavior. The effectiveness of a supervisor or team leader depends
on their behavior in a given situation. Improved results and productivity begins by developing the
attitudes that govern the person’s behavior.
Essential Element No. 2:
Behavior Management Skills
More than 50% of a supervisor’s or team leader’s time is spent managing other people. To be effective
in this role, it is important that the individual develop the skills necessary to effectively communicate and
maximize productivity.
Essential Element No. 3:
Goal Accomplishment
A supervisor or team leader not only sets goals but also needs to determine how they will be achieved,
what obstacles must be overcome in the process, and the time line necessary. The Supervisory
Development Process provides a proven goal accomplishment model that can be immediately applied to
any organization.
CRITICAL ISSUES COVERED WITHIN THIS PROCESS:
Roles and functions of a successful supervisor or team leader
Effective organizational and personal goal setting
Developing confidence
Managing and controlling your use of time
Understanding human needs
Motivating improved performance
Creating an environment for growth
The art of listening
Taking corrective action
Delegation
Decision making
Problem solving
MEASURABLE RESULTS:
Dynamic teams
Lowered costs of doing business
Motivation to perform
Increased revenues
Increased profitability
Added value to processes
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